Reference

Our Legal Terms for Indonesia

mi77 login operates under a clear legal framework designed to protect your account, your data, and your rights as someone accessing our platform where local law permits.

Jurisdiction-Aware TermsDANA & OVO Wallet PolicyAccount Data RightsCookie Consent ControlsGoPay & QRIS Compliance

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What Our Legal Terms Actually Cover

mi77 login Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service govern every interaction you have with mi77 login — from the moment you create an account through to withdrawals processed via DANA, OVO, GoPay and QRIS. Eligibility to access our platform depends on local law in your region; if local regulation prohibits

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such services, these terms do not grant you any right to proceed. We retain transaction logs tied to your payment method for a minimum of 90 days to satisfy internal audit requirements, and we share no personally identifiable data with third-party advertisers. Any dispute arising from
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your account activity falls under the governing law stated in our full agreement, which you accept at registration. For those in Yogyakarta and across Indonesia, local consumer-protection statutes may give you additional rights that sit alongside these terms rather than replacing them.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a data-access request, or a concern about how your account information is handled, our support team is reachable through three dedicated channels. Legal queries receive a written response within two business days, and our team operates from 08:00 to 23:00 WIB seven days a week.

Team online

Live Chat

Reach our legal-query team via live chat inside your account dashboard. Available 08:00–23:00 WIB daily; legal cases are escalated within one hour and confirmed in writing.

Email Support

Send formal data-access or account-closure requests to our support email. We aim to reply within two business days and issue a written confirmation for every legal correspondence received.

In-Account Help Centre

Navigate to Settings → Help → Legal in your account on desktop or mobile. You can submit a rights request, review accepted terms, or download your data-export file directly from that page.

ACCOUNT SECURITY STANDARDS

Six Ways We Protect Your Legal Rights

Protecting your account and personal data is not a footnote in our policy — it is built into how we run the platform day to day.

Data Minimisation

We collect only the data required to operate your account — name, contact detail and payment identifiers such as your DANA or OVO wallet. No supplementary profiling data is stored beyond what is operationally necessary.

Cookie Consent

A cookie-consent banner appears on your first visit; you may accept, reject or customise non-essential cookies. Your preference is stored for 365 days and can be changed any time via the footer privacy link.

Account Security

Two-step verification is available for all accounts. We log each login attempt with a timestamp and device fingerprint; if we detect an anomaly, your account is temporarily locked and you receive an alert by email.

Data Retention

Account data is retained for the duration of your active relationship with us plus a mandatory 12-month period. After that window closes, data is purged from live systems; anonymised aggregate figures may persist in audit logs.

Your Right to Access

You may request a full export of the personal data we hold on your account at any time. Submit the request via Settings → Help → Legal and we will deliver a structured file within five business days.

Who Handles Complaints

Legal escalations are handled by our compliance team, reachable via the support email or the in-account help path. Formal complaints receive a case reference number and a written update within two business days.

Frequently Asked Legal Questions

These are the questions we actually receive from people reviewing our terms before opening an account. Each answer is specific to how mi77 login applies its legal framework for Indonesia, where access depends on local law.

Access to our platform depends on local law. Indonesian consumer-protection statutes may grant you rights alongside our own terms. If local regulation in your area restricts access, those restrictions take precedence over anything stated in our platform terms.

Go to Settings → Help → Legal inside your account, then select 'Request Data Export'. We will package your account data into a structured file and deliver it within five business days of receiving your verified request.

No. Payment-rail data — including DANA, OVO, GoPay and QRIS transaction identifiers — is used solely for internal audit and fraud-prevention purposes. We do not sell or share this data with advertisers or unaffiliated third parties.

We retain identifiable account data for 12 months after closure to satisfy internal audit obligations. After that period, live-system records are purged. Anonymised aggregate figures may remain in long-term audit logs beyond that window.

Yes. Click the privacy link in our page footer at any time to reopen the cookie-preference panel. You can switch off non-essential cookies immediately; the change takes effect on your next page load and your new preference is stored for 365 days.

Raise the dispute via live chat or the support email, referencing your transaction ID. Our team targets a written response within five business days. If the dispute involves a payment-rail error, we coordinate directly with the relevant payment provider on your behalf.

Submit a deletion request via Settings → Help → Legal or by email, including your registered contact detail and account ID. We will confirm receipt within one business day and complete the deletion within the 12-month mandatory retention window where local law permits.

Our Legal Terms for Indonesia

How to Reach Us on Legal Matters

Live Chat

Email Support

In-Account Help Centre

Six Ways We Protect Your Legal Rights

Data Minimisation

Cookie Consent

Account Security

Data Retention

Your Right to Access

Who Handles Complaints

Frequently Asked Legal Questions

01 Does Indonesian law apply to my account on mi77 login?

02 How do I request a copy of the personal data you hold on my account?

03 Are my DANA or OVO transaction records shared with third parties?

04 How long do you retain my account information after I close my account?

05 Can I withdraw my consent to cookies at any time?

06 What happens if I dispute a GoPay or QRIS transaction on my account?

07 How do I request that my account and personal data be deleted?

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